Thank you for choosing SoftMag. Please note that our magnetic zippers are high-performance materials classified as Dual-Use Items under international export regulations. This requires specialized customs clearance procedures.

By placing an order, you acknowledge and agree to the shipping timelines and regulatory conditions outlined below.

1. Estimated Delivery Timelines

IMPORTANT: While small orders (1-9 pcs) often pass through customs quickly (approx. 1 week), they are still subject to random regulatory checks. If your package is selected for inspection, delivery may be extended to 45-60 days regardless of order size.

2. Understanding "Dual-Use" Customs Clearance

• Green Channel (Fast): Most small orders are cleared within 3-5 days of arrival at the gateway.

• Regulatory Inspection (Standard): If the export permit is triggered, the mandatory legal processing time is 45-60 days.

3. Order Modifications & Cancellations

• Address Changes: Contact global01@magtech.group within 24 hours. Once the export permit application is filed, we cannot modify the address.

• Cancellations: Orders cannot be canceled once they have entered the customs clearance stage.

4. FAQ

Q: Why hasn't my tracking updated?

A: Your package is likely in the "Export Permit Review" phase (45-60 days).